The short version: DAGRISOL and DAGRICON collect only what they need to run the platforms. We never sell your data. You always have the right to see, correct, or delete it.
1. Who We Are
DAGRISOL (Pty) Ltd and its DAGRICON marketplace ("we", "us", "our") operate the DAGRISOL farm management platform and the DAGRICON contractor network (collectively, "the Platforms"). We are registered in South Africa and comply with the Protection of Personal Information Act 4 of 2013 (POPIA) and, where applicable, the General Data Protection Regulation (GDPR).
Questions about this policy can be directed to our Information Officer at info@dagrisol.co.za.
2. Information We Collect
We collect information in three ways:
- Information you give us directly — registration details (name, email, phone number, farm or business name), profile information, job postings, contract details, payment information processed through our secure payment partners, and any messages sent through the platform.
- Information collected automatically — IP address, browser type, device identifiers, pages visited, time spent, clicks, and crash reports. This helps us improve reliability and security.
- Information from third parties — when you sign up with Google or another OAuth provider, we receive the basic profile data that provider shares. We request only what we need.
3. How We Use Your Information
We process your personal information for the following purposes:
- Creating and managing your account on DAGRISOL and/or DAGRICON
- Matching farmers with relevant contractors and vice versa
- Facilitating job postings, applications, contracts, and payments
- Sending transactional emails (booking confirmations, invoices, rating requests)
- Improving the platforms through aggregated, anonymised analytics
- Complying with legal obligations, including tax and financial record-keeping
- Detecting fraud, abuse, or security incidents
We will only send you marketing communications if you have opted in, and you can unsubscribe at any time.
4. Sharing Your Information
We do not sell your personal information. We share data only in the following limited circumstances:
- With other platform users — farmers can see contractor profiles (ratings, services, location) and contractors can see farm details necessary to quote on a job. You control what is visible in your profile settings.
- With service providers — we use trusted third-party services for hosting (Supabase), payment processing, email delivery, and analytics. These providers are contractually bound to protect your data and may not use it for their own purposes.
- For legal reasons — we may disclose information if required by law, court order, or to protect the rights, property, or safety of DAGRISOL, our users, or the public.
- In a business transfer — if DAGRISOL is acquired or merges with another entity, your information may be transferred as part of that transaction. We will notify you in advance.
5. Data Retention
We retain your personal information for as long as your account is active, or as needed to provide services and meet legal obligations. Account data is typically retained for 5 years after account closure for financial record-keeping purposes. You may request earlier deletion — see Section 7.
6. Security
We implement industry-standard security measures including TLS encryption in transit, AES-256 encryption at rest, role-based access controls, and regular security audits. No system is perfectly secure, and we encourage you to use a strong, unique password and enable two-factor authentication when available.
7. Your Rights
Under POPIA (and GDPR where applicable) you have the right to:
- Access — request a copy of the personal information we hold about you
- Correct — ask us to fix inaccurate or incomplete data
- Delete — request deletion of your account and associated data
- Object — opt out of processing for marketing or certain other purposes
- Portability — receive your data in a structured, machine-readable format
- Lodge a complaint — contact the Information Regulator of South Africa at inforegulator.org.za
To exercise any of these rights, email info@dagrisol.co.za. We will respond within 30 days.
8. Cookies & Tracking
We use essential cookies to keep you logged in and remember your preferences. We do not use advertising or cross-site tracking cookies. You can disable cookies in your browser settings, but some platform features may not function correctly if you do.
9. Children
The Platforms are intended for users aged 18 and over. We do not knowingly collect personal information from minors. If you believe a minor has registered, please contact us immediately and we will delete the account.
10. Changes to This Policy
We may update this policy from time to time. We will notify registered users by email at least 30 days before any material change takes effect. Continued use of the Platforms after that date constitutes acceptance of the updated policy.
11. Contact
For all privacy-related enquiries, contact our Information Officer: